This agreement applies to the rental of a plots for tents, caravans, mobile homes and motorhomes as well as for the rental of cottages and rooms. The terms and conditions of this agreement follow the industry agreement between the Swedish Consumer Agency and SCR Svensk Camping signed on 1 March 2017, BÖ 2017:02, Dnr 2014/47.
Camping Key Europe is mandatory for accommodation at the campsite. For renting a cabin and for camping pitches 18:00-10:00 outside the gates, Camping Key Europe is not mandatory.
To book/enter into an agreement you must be 18 years old. In the case of a group booking, at least two people must be 18 years old, unless a higher age limit is specified in connection with the booking. However, single parents living with several children are exempt from this requirement. Identification may be required upon arrival. Meeting the age limit is a requirement for access to the camping plot.
You will receive a written confirmation of your booking. The booking confirmation contains important information regarding your booking. Please check that the content of the booking confirmation matches what you booked. If you find any errors in the confirmation, please inform us as soon as possible.
The booking becomes binding when you have received an email confirmation of your booking from us.
24-hour purchase option You have 24-hour purchase option if there are more than 7 days left until arrival. Refunds for reservations that refer to open purchase are made through guest services.
When booking earlier than 40 days before arrival: If you book earlier than 40 days before arrival, you can choose to pay the full amount immediately or to make an initial installment of SEK 500. The installment serves as a down payment and is then deducted from the final payment.
Final payment no later than 40 days before arrival: If you have chosen to pay in part, the remaining amount must be paid no later than 40 days before arrival.
If the booking is made 40 days or later before arrival, final payment must be made at the time of booking.
Late or missed payment: If you do not pay the full amount on time despite a reminder, it is considered a cancellation on your part and the cancellation rules apply.
You can pay to BG: 701-7841 or Swish: 1236672794
We do not charge any booking fee when you book online.
If you choose to depart earlier than planned, no money will be refunded unless otherwise agreed with us.
The following terms and conditions apply to cancellations (when the open purchase rules do not apply). Separate rules apply if you have cancellation protection (see below).
At the time of booking, you can purchase cancellation protection that applies in combination with the terms and conditions below. The cost of cancellation protection is stated in connection with booking.
Cancellation protection means that you can cancel up to the agreed arrival date. However, cancellation must be made as soon as you know that you will not be able to fulfill the agreement due to any of the events below. Cancellation protection also gives you the right to interrupt your current stay and receive a refund corresponding to the part of the stay you were unable to use if any of the points below occur.
Valid reasons for using cancellation protection are:
1. in the event of death, illness or accident of a serious nature affecting you, your spouse, partner, parents, children, siblings or fellow traveler,
2. that there is another serious event beyond your control, such as a major fire or flood in your home, which makes it unreasonable to ask you to stick to your booking,
3. upon call-up to the armed forces or civil defence or
4. if you are unable to complete your booking due to unemployment or new employment. Your inability must be supported by relevant certificates, e.g. from a doctor or insurance company. The certificate must be received by us no later than 30 days after the cancellation date.
The amount you will receive back will be paid no later than 10 days after you have provided proof of your right to use the cancellation protection.
What rights do I have?
In the event of our breach of contract, serious disruptions or if the service otherwise deviates from the information we have provided or what you could reasonably have expected, you have the right to demand remedial action, a price reduction or cancellation. Breach of contract or other deficiencies in the service that are due to reasons beyond our control do not give rise to the right to compensation under this agreement (see the section on limits of the campsite's control liability below).
Any faults that occur during your stay must be reported immediately so that we have the opportunity to rectify the fault. If you fail to report any faults, you will not be able to claim compensation.
If you have received compensation but are not satisfied with it, you must notify us within 3 weeks (21 days) of departure. This can be done verbally, in writing or via email. We recommend email.
Limits on the campsite's control responsibility.
In the event that the stay cannot be carried out due to an obstacle beyond our control and which we could not reasonably have been expected to have taken into account when the agreement was entered into and the consequences of which we could not reasonably have avoided or overcome, we are free from liability for damages or other penalties.
Violation of the campsite regulations, or breach of the agreement in general, may result in the agreement being terminated with immediate effect. In the event of eviction, the amount due is calculated based on the current daily rate applied during the time you had access to the site, plus deductions for estimated damage. Any difference will be refunded no later than 10 days after eviction.
What happens if we don't agree?
If we cannot agree, you can seek help from the following dispute resolution bodies, among others:
We do not undertake to participate in alternative dispute resolution procedures other than the Swedish Complaints Board (ARN) and Visita, but will take a position on this issue in the event of a dispute. You are also free to take the dispute to a general court.
Address to ARN: Swedish National Board of Consumer Complaints Box 174 101 23 Stockholmwww.arn.se
We are responsible for the processing of the personal data that you provide in connection with booking a parking space (such as name, address and telephone number). We will process the personal data for the purpose of administering the booking and payment and in order to otherwise fulfill our obligations and exercise our rights under the agreements entered into with you. The data may be disclosed to debt collection agencies, authorities/courts for collection, determination and fulfillment of your contractual obligations.
You have the right to receive information once a year, free of charge, upon written request, about the data that has been registered, information about how it is used, where the data was obtained from, and information about any recipients to whom the data has been disclosed. You have the right to request correction of any changed or incorrect data at any time.
If you give your active consent, we may use the personal data for marketing our business.
The right of withdrawal according to the Act (2005:59) on distance contracts and contracts outside business premises excludes agreements on accommodation, lodging or leisure activities, and thus you cannot withdraw from an agreement to rent a camping plot for a tent, caravan or motorhome.
Phone: +46 709-415567
E-mail: info@dalskarscamping.se
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